Director Small Cell Operations

Details: Position Summary Provides key leadership in the development and adherence to small cell operational standards and practices with the ultimate goal of maximizing service availability and efficiently meeting customer service level agreements.  This will be achieved through the staffing of a technical support team who will support the business in technical operational knowledge of small cells, provide clarity around impacts of common alarms, and provide rules and tools to help technicians drive speedy resolution to outages.  The Director of Small Cell Operations will also have responsibilities for setting and ensuring adherence to operational standards by providing reporting, analysis, and physical audits to how work is performed. Essential Job Functions Lead Technical Support Group with responsibilities for Small Cell second tier support on active trouble tickets.  Lead efforts on developing triage procedures for common alarms, developing and driving resolution to key operational issues with manufacturers, supporting special customer requests for new features/capabilities, alarm catalog and alarm severity templates for the fault management system. Ensure new system releases are implemented with minimal service interruption, providing leadership during incidents and creating post mortem reports, and generally driving constant improvement in system availability. Lead Quality assurance team with responsibilities for establishing operations standards for Small Cell installations, routine inspections, and preventative maintenance activity.  Perform auditing the many teams within A&O, Implementation, and RF engineering to ensure adherence to our stated objectives. Lead the Service management team with responsibilities for owning the translation of customer SLA’s into active reporting, analyzing/mining data for alarms and outages, and providing recommendations for improvements (i.e. with our practices, equipment performance, vendor/contractor performance, etc.). Education/Certifications Bachelor’s Degree in Engineering or Information Systems Master's Degree preferred Experience/Minimum Requirements Minimum of ten (10) years in Operations or Engineering working for a wireless communications company Five (5) years management experience at the Sr Manager and/or Director level Experience in building new teams with technical focus Other Skills/Abilities Technical and operational knowledge of DAS, Wifi, and IT systems Technical and operational knowledge of some subset of the various cellular voice and data technologies (i.e. CDMA, GSM, WiMax, LTE, etc.) Demonstrated leadership and communication skills are required Ability to influence others Strong problem solving skills Ability to build effective cross-functional teamwork Organizational Relationship Reports to:  Vice President of Engineering and Operations Title(s) of direct reports (if applicable): TBD Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions. Additional Information:  N/A

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Associate Director, Regulatory Medical Writing

Details: Overview:POSITION SUMMARY:Provides technical and editorial expertise and administrative guidance to medical writers within the Worldwide Clinical Research Department with regard to regulatory document preparation processes, standards, quality, and timeliness in support of drug development, product registrations, and product marketing. The incumbent creates, revises, and maintains document templates; manages and oversees document quality control; coordinates clinical quality assurance workflow; and edits and critically reviews regulatory documents. Depending on the structure of the group, the role may be mainly focused on the operational aspects of document preparation or on document review, editing, and writing.Responsibilities:ESSENTIAL AREAS OF RESPONSIBILITYProvides technical expertise to writers in the use of document templates and other tools for the preparation of regulatory documents to ensure adherence to relevant standards and applicable regulations and guidelines.Provides editorial expertise to writers in the preparation of high“‘quality regulatory documents to ensure both high editorial quality and adherence with agreed writing standards.Provides administrative guidance to writers to ensure that standard processes and accepted practices are followed with regard to developing schedules and the overall preparation of documents.Develops and maintains document templates and guidance documentation.Works with writers and quality control (QC) staff to schedule document QC according to agreed time lines, and manages the QC workload.Works with writers and Clinical Quality Assurance (CQA) to schedule document audits according to agreed time lines.Performs macroediting of documents for organization, content, structure, and tone, and to ensure documents are consistent within clinical programs, and microediting of documents for punctuation, grammar, sentences, paragraphs, and writing styles.Critically reviews regulatory documents for content for comprehension and to ensure inclusion of clear and consistent messages.Represents Regulatory Medical Writing on interdepartmental projects and initiatives within Cephalon.10. Prepares regulatory documents as a senior contributor.

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