Director Small Cell Operations

Details: Position Summary Provides key leadership in the development and adherence to small cell operational standards and practices with the ultimate goal of maximizing service availability and efficiently meeting customer service level agreements.  This will be achieved through the staffing of a technical support team who will support the business in technical operational knowledge of small cells, provide clarity around impacts of common alarms, and provide rules and tools to help technicians drive speedy resolution to outages.  The Director of Small Cell Operations will also have responsibilities for setting and ensuring adherence to operational standards by providing reporting, analysis, and physical audits to how work is performed. Essential Job Functions Lead Technical Support Group with responsibilities for Small Cell second tier support on active trouble tickets.  Lead efforts on developing triage procedures for common alarms, developing and driving resolution to key operational issues with manufacturers, supporting special customer requests for new features/capabilities, alarm catalog and alarm severity templates for the fault management system. Ensure new system releases are implemented with minimal service interruption, providing leadership during incidents and creating post mortem reports, and generally driving constant improvement in system availability. Lead Quality assurance team with responsibilities for establishing operations standards for Small Cell installations, routine inspections, and preventative maintenance activity.  Perform auditing the many teams within A&O, Implementation, and RF engineering to ensure adherence to our stated objectives. Lead the Service management team with responsibilities for owning the translation of customer SLA’s into active reporting, analyzing/mining data for alarms and outages, and providing recommendations for improvements (i.e. with our practices, equipment performance, vendor/contractor performance, etc.). Education/Certifications Bachelor’s Degree in Engineering or Information Systems Master's Degree preferred Experience/Minimum Requirements Minimum of ten (10) years in Operations or Engineering working for a wireless communications company Five (5) years management experience at the Sr Manager and/or Director level Experience in building new teams with technical focus Other Skills/Abilities Technical and operational knowledge of DAS, Wifi, and IT systems Technical and operational knowledge of some subset of the various cellular voice and data technologies (i.e. CDMA, GSM, WiMax, LTE, etc.) Demonstrated leadership and communication skills are required Ability to influence others Strong problem solving skills Ability to build effective cross-functional teamwork Organizational Relationship Reports to:  Vice President of Engineering and Operations Title(s) of direct reports (if applicable): TBD Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions. Additional Information:  N/A

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